Staff
Hallmark University
Posted 4 months ago
SUMMARY OF THE JOB:
The Admissions Assistant position supports university-wide enrollment efforts for both the on-ground and online programs by providing a high volume of recruitment-related call and email support to prospective students. The Admissions Assistant will also be required to display the highest levels of personal integrity and intelligence.
ESSENTIAL FUNCTIONS:
- Utilize various forms of communication to contact prospective students.
- Deliver approved phone scripts to prospects and in order to better serve interested prospects in their application process, transfer to an Admissions Professional
- Identify and overcome objections faced, while keeping the prospect’s best interest a top priority.
- Provide excellent customer service; build excitement and rapport with potential students.
- Accurately document all outgoing/incoming prospect activity within Campus Vue CRM (Customer Relationship Management Program)
- Make a minimum number of outgoing calls/activities in order to meet or surpass productivity metrics.
- Demonstrate a desire to succeed within a team environment.
OTHER FUNCTIONS:
- Display records of achievement in a fast-paced environment
- Able to show exceptional social and customer-focused skills.
- Detail-oriented and highly organized.
- Display a strong ability to effectively interact with staff and faculty.
- Proven ability to work in a team environment and confident in interacting with prospective students.
- Actively participate in the student mentor program.
PROFESSIONAL/PUBLIC ACTIVITES:
- Must participate in the Hallmark Character program.
KNOWLEDGE/ SKILLS/ABILITIES:
- Possess exceptional telephone and face-to-face communication skills.
- Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
- Establish a commitment to business ethics and compliance with regulatory rules.
- Ability to multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
- Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).
QUALIFICATIONS AND EXPERIENCE:
PREFERRED:
- Minimum of an Associate Degree from an accredited college/university.
- Call center & sales experience.
REQUIRED:
- High School Diploma.
- Must have excellent attendance.
- Must have excellent customer service skills.
- Ability to work afternoons, evenings, and occasional Saturdays.
About Hallmark University
Hallmark University is a nonprofit college offering Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.