Enrollment Advisor

Staff
Hallmark University
Posted 2 years ago

SUMMARY OF THE JOB:   

The Enrollment Advisor will represent a variety of programs in a modern well-equipped facility.  She/he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process.  The Enrollment Advisor will also be required to display the highest levels of personal integrity and intelligence.

ESSENTIAL FUNCTIONS:

  • Engages students through a variety of communication channels to include outbound and inbound student calls and video advising to deliver first contact resolution.
  • Supports the new student application process by working with Admissions Professional to answer incoming student questions and collect missing documentation needed to submit a completed application.
  • Ability to handle high volume outgoing/ingoing calls to perspective students.
  • Monitor enrollment activities and update/track new inquires to better utilize team and marketing efforts.
  • Demonstrate desire to succeed within highly competitive environment.
  • Properly utilize and update campus database.
  • All other duties, as assigned.

OTHER FUNCTIONS:

  • Display records of achievement by exceeding stated goals.
  • Able to show exceptional social and customer focused skills.
  • Detail oriented and highly organized.
  • Display strong ability to effectively interact with students, staff and faculty.
  • Exceptionally effective team member.
  • Reliable and motivated under high pressure working environment.
  • Actively participate in student mentor program.

 PROFESSIONAL/PUBLIC ACTIVITES:

  • Continued Education, Certifications, Knowledge Base enhanced training and skill sets.
  • Must participate in the Hallmark Character program.

KNOWLEDGE/ SKILLS/ABILITIES:

  • Possess exceptional telephone and organizational skills and face-to-face communication.
  • Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
  • Establish a commitment to business ethics and compliance with regulatory rules.
  • Have a proven track record of successful customer service, sales or admissions experience.
  • Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
  • Assert strong interpersonal and communication skills.
  • Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.). 

QUALIFICATIONS AND EXPERIENCE:

PREFERRED:

  • Minimum of an Associate Degree from an accredited college/university.
  • Experience in an educational sales environment.

REQUIRED:

  • High School Diploma.
  • 1 year or more experience and proven track record of successful sales with direct sales experience.
  • Ability to work independently as well a function as part of a team.
  • Problem solving abilities.
  • Excellent customer service and organizational skills.

Job Features

Job CategoryFull Time

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