Financial Services Coordinator

Posted 2 months ago


Maintain and practice an efficient (under 5% per FY) institutional default management program integrating career services/career planning, financial aid, and student accounts with affecting the loan default rate. Monitor the progress of default prevention goals. Actively promote and demonstrate financial responsibility for students through repayment of student loans. Educate borrowers regarding their rights & responsibilities for their student loans and provide resources to borrowers to prevent delinquency and default. Participate in ongoing training to ensure compliance and implementation of default prevention initiatives.


  • Track the school’s cohort default rate against rate objective for cohort year
  • Track borrowers who enter repayment to identify delinquencies
  • Obtain Date Entered Repayment and Delinquent Borrower reports from NSLDS and import to Loan Tracker on a monthly basis
  • Oversee the timely completion of deferments and forbearance requests
  • Counsel delinquent borrowers on repayment options
  • Compile data and prepare reports to provide information on the trends of student loan delinquency and default for current and prior cohort years to Ensure delinquency report is published and available on Portal
  • Utilize 3rd party skip tracing service, Campus Vue, social networks, student references, and any other means to locate borrowers with inaccurate address and phone numbers to Collect a minimum of five references at different addresses & confirm at regular intervals and upon exit
  • Increase borrower education at regular intervals during the student’s enrollment, to include entrance counseling (conducted by financial aid), in class group information sessions, at-risk counseling, and exit interviews (conducted by financial aid)
  • Increase borrower education during the grace period to reduce delinquent rates
  • Implement a Financial Literacy program and conduct periodic workshops for active students
  • Review draft rate when published each February by DOE for any Incorrect Data Challenges 05/09/2011
  • Review final rate when published each September by DOE for any Uncorrected Data Challenges and Servicer Challenges
  • Participate in ongoing training to ensure compliance and implementation of default prevention initiatives
  • Provide insights to trends and provide recommendations improving processes
  • Facilitate interdepartmental communication in regards to campus default prevention efforts
  • Punctuality to work and maintain late hours to service the needs of our evening student population
  • Perform other duties as required that support the overall cohort default prevention program


  • Continuing professional development
  • Attend informational webinars and potential conferences
  • Must participate in the Hallmark Character program.


  • Ability to communicate professionally and effectively
  • Ability to interact with all levels staff & management
  • Detail oriented & problem solver with ability to multitask
  • Excellent research skills
  • Proficient in MS Office, especially MS Excel



  • Associates degree in related field
  • Working knowledge of Fair Debt Collection Practices Act & FERPA
  • Familiarity with student loans and financial aid
  • Bilingual REQUIRED
  • 2+ years’ experience in proprietary post-secondary education
  • High School Diploma or GED

Job Type: Full-time

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